Effective Date: May 13, 2025

At Acupuncture Heals, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (https://acupunctureheals.ca), book appointments, or communicate with us.

1. Information We Collect

We may collect the following personal information:

  • Name
  • Email address
  • Phone number
  • Appointment history
  • Health-related information you voluntarily provide
  • IP address and browser data (via cookies)

2. How We Use Your Information

We use the information we collect to:

  • Book and manage your appointments
  • Send appointment reminders via SMS or email
  • Respond to inquiries and provide support
  • Improve our website and services
  • Comply with legal and regulatory obligations

3. Text Message (SMS) Communications

By providing your mobile number, you consent to receive SMS notifications related to appointment confirmations, reminders, or schedule changes from Acupuncture Heals.

  • You will not receive promotional messages unless you provide separate consent.
  • To opt out of SMS at any time, reply STOP to any message.
  • Message and data rates may apply depending on your mobile provider.
  • Our SMS provider is registered under A2P 10DLC standards for compliance.

4. How We Protect Your Information

We implement appropriate security measures to safeguard your personal data, including:

  • HTTPS encryption on our website
  • Access control for internal systems
  • Regular data reviews and audits

However, no transmission method over the internet is completely secure. By using our site and services, you acknowledge and accept this risk.

5. Cookies & Website Analytics

We use cookies to:

  • Improve user experience
  • Track website usage and performance
  • Enable site functionality

You may disable cookies via your browser settings, though some features may not function properly.

6. Sharing Your Information

We do not sell or rent your personal information. We only share data with:

  • Trusted third-party service providers (e.g., booking systems, SMS platforms)
  • Regulatory bodies when required by law

All third-party partners follow privacy and data protection standards.

7. Data Location

Your data may be stored in Canada or the U.S. by our service providers. By using our services, you consent to this storage.

8. Your Rights

Under Canadian privacy laws, you have the right to:

  • Access and correct your information
  • Withdraw consent at any time
  • File a complaint with the Office of the Privacy Commissioner of Canada

To exercise your rights, email us at: [email protected]

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at https://acupunctureheals.ca/privacy-policy/ and the effective date will be updated accordingly.

10. Contact Us

Acupuncture Heals
Mississauga, Ontario, Canada
Email: [email protected]
Phone: +1 647-496-3350
Website: https://acupunctureheals.ca

By using this website or submitting your personal information, you agree to the terms of this Privacy Policy.